"Hey * ,
Thanks so much for guiding us through all this and making it as painless as possible. In fact, the worst part (outside of having to pay of course) was having to sign so many papers today. The bottle of wine and DVD was a really sweet gesture and a great part of customer service for your clients. I can't understand why you aren't a total millionaire for the kind of service you give.
We are having the downstairs floors stripped, carpeting the upstairs and doing some minor (for now) improvements to the bathroom . . . .
. . . . Thanks Again,
Marjorie & Michael
* individual broker's name withheld
I have worked with various agents over the years and can honestly say (Real Estate New York agent*), who helped us with our recent purchase of a home, was the best by far. We often spend a long time looking for a new house and this time was no different. It's often been a problem with agents, but (your agent) was patient and never pushed us. When we needed his services, he was always prompt, efficient, and courteous. For example, we never waited more than a day or two to see a house that interested us. He's very knowledgable about housing systems, conditions, etc. as well as the real estate market and the process of purchasing a house. We came to trust his opinions and advice on the suitability and value of prospective homes. When we finally settled on a purchade, (your agent) negotiated a very good price, guided us through the process, and smoothed the inevitable glitches. Through the entire experience, we never once felt that (your agent) was putting his interests ahead of ours. We just could not be happier.
from Zillow Top Agent Reviews: http://www.zillow.com/profile/Dennis-Maier/Reviews?review=15566#respond
". . . Dealing with your agency was a good experience for us during the 1 ½ years we had our home on the market (including trying to market it ourselves). Your broker* always maintained professional integrity while respecting our personal wishes.
I am sure his abilities were influenced by his association with your firm for so many years . . ."
Again, thank you,
" A world of thanks to your firm for successfully marketing my Woodgate condominium in a difficult market.
I am particularly grateful for the persistence and unusual effort provided by your broker in keeping my property in front of the Capital District real estate community."
John P. Pendleton
" At this time, our recent transaction involving the sale of our former home (36 Thorndale Road, Slingerlands) has been completed. I am in debt to your brokers for their astute attention to our needs. They were always available when we needed their assistance and inquiry of ours ever went unanswered. We knew we were in the hands of brokers who were truly professional in caliber and expertise; I only wish that every individual who is selling property caould be as fortunate as we were.
I take unalloyed pleasure in saluting your organization . . ."
Cora Carr, M.D.
"To whom it may concern:
In July of this year we engaged your company to sell our home in Delmar at 13 Van Dyke Rd. You may recall that you were also the agents in the sale of my late brother's home on Tallmadge St. and on North Allen St. in Albany the previous year and were very helpful in handling a difficult situation.
In our transaction in the Delmar property we were very pleased to have you as our agent. You firm is both professional and friendly and your broker was always available for any questions or problems that arose during the time between listing in July, and closing in December. We have suggested you as an agency of choice to friends and associates without hesitation."
" Thanks again for helping me sell my house. When you originally proposed an aggressive, short time-frame plan for selling my house, I was skeptical. I have seen too many houses on the market for long periods of time. However, your aggressiveness . . ."
"Dear Sir or Madam:
After trying in vein to "sell by owner", I interviewed several reputable real estate firms to engage the company that I felt would do the best job. Your firm was our broker of choice and expectations were well fulfilled.
I would like to take this opportunity to thank your firm for a job well done. Your non-aggressive but highly professional manner made our relationship very comfortable.
Your broker gave us good input regarding pricing and his expert negotiating skills gave us the highest possible price.
I have recommended your firm to several acquaintances who are anticipating selling their homes.
On behalf of my family I would again like to state our appreciation to your firm and especially the broker that handled our sale. Please convey our appreciation to him."
Patrick J. Gough
More testimonials on request including names and phone numbers of clients you can call yourself.
*Individual broker's names deleted
There are a lot more but you get the idea. We do not post our clients email, addresses or phone numbers on the web but if you are still unconvinced we can provide names and addresses of any number of satisfied customers for you to contact personally--after we've received their specific permission.